Delete your Nymbo account

This page explains how to delete your account for Nymbo, the sports ground and court booking app published by Nymbo, and what happens to your information when you do.

How to request deletion

Send an email to privacy@nymbo.co with:

• the subject line Delete my account
• the mobile number you use to sign in to Nymbo

Send it from an email address on your Nymbo profile where you have one. If you do not, we will send a one-time code to your registered mobile number to confirm the request is really yours before we delete anything.

We confirm by email within 7 days and complete the deletion within 30 days of confirming your identity. You do not need an active booking or a particular app version to make the request.

What is deleted

Permanently removed from our systems:

• Your name, email address, mobile number and date of birth
• Your profile photo
• Saved addresses, including postcodes and map coordinates
• Your device notification token, so we stop sending you notifications
• Your sign-in history and the account itself

Once this is done you can no longer sign in, and your bookings no longer appear in the app.

What is kept, and for how long

We are required to keep records of completed bookings and payments to meet Indian tax and accounting obligations. These are retained for eight years from the end of the financial year in which the transaction took place, as required under the Income-tax Act, 1961.

When your account is deleted these records are detached from your profile: the booking amount, date and venue remain in our accounting records, but your name, contact details and device information are removed from them. They are not used to identify you, contact you, or build a profile, and they are deleted at the end of the retention period.

Payment records also sit with Razorpay, our payment processor, under their own retention obligations. We cannot delete those on your behalf.

Deleting some of your data without closing your account

You do not have to delete your whole account to remove information from it. There are two ways:

In the app, yourself. Open Profile, tap Edit, clear the field you want removed and save. You can clear your name, email address, date of birth and saved address this way, and replace or remove your profile photo. Changes take effect immediately.

By email, for anything else. Write to privacy@nymbo.co with the subject Delete my data, the mobile number you sign in with, and which of the following you want removed:

• Profile details — name, email address, date of birth
• Profile photo
• Saved addresses, including postcodes and map coordinates
• Notification token, which stops push notifications
• Past booking history as shown in the app

We confirm within 7 days and complete the removal within 30 days. Your account stays open and you can keep using Nymbo.

Your mobile number cannot be removed on its own, because it is how you sign in. To remove it, delete the account using the steps above. The booking and payment records described in the previous section are kept for the same eight-year period whether you delete part of your data or all of it.

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